SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of furballmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's really, really cute. My cats really like it.
Very nice, reaches a medium-sized cat
very good
The house is very beautiful and elegant; the cats are delighted.
It's pretty and lightweight.
Nice! Quality is nice. would cost much more at the pet store for the same quality! recommend!
Very cute, a bit small for her, but she loves it.
Thank you very much; my cat is happy.
Perfect size, arrived ahead of time. They are of good quality; my dogs love them. One weighs 5 kg and the other 7 kg, and they fit perfectly.
Very adorable! It was kind of difficult to get the tent stakes in, but the cats love it, so it was worth the money. Shipping time was also accurate.
Great product, my cats love it. Good seller, I recommend
My kittens loved themâšđ
10/10
My both cats love it. Thank you.
The quality is very good.
Is small but my 12pound cat made his way into it đ
Very happy with my purchase, my Loulou didn't hesitate, I chose 50/50 cm for a weight of 4kg.
tent for a small cat. The quality is excellent.
I received the package well and the product is excellent, I recommend it. My dog is medium-sized and size L fits him well.
The house is of good quality and the cats liked it a lot. I should have maybe ordered the one that was a bit bigger, but it's still very good.
The little house is very cute and is ideal for the summer season for my cat đž
Excellent, easy to assemble
I was a little worried it might be too small but she loves it!
Perfect for the cat
Good quality. Bought anoher set for my pets.
Large size and the quality is very good, I highly recommend it đ
Great quality, durable, i like the colors as they are exactly as in the picture. Comes with a mat that's easy to wash and feels like a comfortable cushion. Perfect for my cats.
Really cute tent as described, my bunny love it!
Love it
Nice đ
The cats liked them. I thought they weren't going to use them, but I had to buy 5 because they were fighting to get in. Yes, they worked.
It's beautiful! My cats loved it.
Seller is very helpful and quick respond, item also is great quality, fast delivery. Thank you
Haven't used it yet. Ordered two. Waiting for the other one to arrive before i give to my cats. Hope they like them. Very soft.
The material is pleasant, the plushie is good. The cat really liked it.
Small, but functional.
Excellent, I loved them, recommended đ«¶
Very nice item. It exceeded my expectations. The quality is good. It arrived quickly. The evaluation is positive.
I was very worried that the cat wouldn't like it; he's 18 months old and likes to hide. So we decided to buy him a house. The tent exceeded all expectations! Very high quality and spacious; the cat weighs about 6 kg and has plenty of room inside. He climbed in and now he has a home.
Cat loves it
The product arrived on time and very well protected. It is of very good quality and just as described in the listing. Highly recommended.
They are small but they fulfill their function; my kitten is very comfortable inside đ»đ»đ»đ»đ»đ»đ»đ»đ»đ»đ»đ»đ»đ»đ»đ»đ» I'm attaching a photo so you can see how comfortable it is.
The wild cat that lives near me loves his new house. This winter he'll be nice and warm if it snows. Thanks for the awesome cat house.
A little smaller than I expected. For a cat aged 3 to 6 months, it fits without any problem.
Great value for money, removable inner mattress.
very comfortable, a bit small and it's for a 2kg pomeranian
We use it for our rabbit! He loves it so much, its durable and nice quality
It comes folded, assembly is very convenient. The fabric is thin but it perfectly serves its purpose. It's not suitable for outdoor use because if it rains, water seeps in. I ordered 2 sizes, the 35 is too small and nothing fits, but the 50 is great.
I chose the small size, but I think for my cat's size I should have chosen the medium one, but still the cat was fascinated. As soon as I assembled the house and placed it on the floor, it started exploring and fell asleep. Thank you very much to the seller! It has made my cat happy and the house will be very useful for the winter season.
Good product quality, my cats instantly loved it! exact measurements as stated in the description.
Very good quality, very satisfied
It's smaller than I thought, but fine for my 3-month-old cat.
Excellent item, quality above expectations
EXCELLENT
Very good, good quality, disassemblable for transport, my cat loves it.
Very nice and durable, seems small at first but the cat fit in perfectly.
I really liked it and so did they, its seams are strong and even. I liked that it came with a mat and I also put catnip under the mat and it wasn't hard for them to get in.
Great bed for a kitten love it!
Awesome, looks exactly as promised. Super fast delivery. I will use this shop any day.
Very good product comfortable for cats and they love it.
Very beautiful and original store, with quality materials. Ideal for medium-sized kittens.
Wonderful, my cats loved it, delicious and food-grade, excellent material.
The cats love it, they feel protected, great quality.
Excellent product and very good quality, just that it is a bit small for my dog.
Very nice and strong
The product matches the description. The cat is happy. And delivery was ahead of time by a week.
normal bed, large enough, 40x40 quality
My little one likes it although at the moment they use it more for playing or hiding since they sleep with me as a baby.
I love it
Love love love!
Very nice item, good quality, suitable for 1:6 scale figures, good item for camping scenes with phicen or jiaou dolls, the tent floor that is originally designed for pets as cats or small dogs can also be used as cocos-mats for the same doll size, the rest of the cloth fabric can be used to create an entrance for the tent, quick delivery
The product is better than expected. The fabric is sturdy, but there is a slight smell of new product. It seems to fade after a few days. The smell goes away as soon as you smell it.
The tent is amazing. The ball immediately took a liking to it. I highly recommend it.
Great quality, it comes already assembled making it practical to use. I have a large cat and she found it very comfortable. The shipping was fast, I recommend the seller.
Great! My cat loves it! Even my big cat fits in it.
It's very pretty
It comes folded so you don't even have to worry about setting it up. When you open the package, it unfolds and you just need to place the floor cushion in its spot. It's spacious and maintains its shape. My cat can lie down and there's plenty of space for her, so it's perfect for her.
Super cute, very nice pattern too đ đ
Very good tent. Nicely sewn. Double-sided pillow. The size matches. I recommend.
Very satisfying
The size is not bad, cats usually like small spaces so it's fine. The color and material feel very nice! I totally recommend it, and it arrived super fast.
It's good. They installed it to avoid the air conditioner wind, and it works well.^^ It's good. They installed it to avoid the air conditioner wind, and it works well.^^
A stylish tent that my dolls use at my place. A great value for money, it is well-made, I recommend the seller.
Very good.
Really high quality and sturdy, arrived well-packaged. The cat really loves it and is already sleeping inside. đș
Size M was perfect for my little cat, so far she really likes it.
Beautiful, my little cat loved it. đ đ
He loved it! It was very easy to set up as well.
It's super pretty, spacious, and durable. The color is really great. I recommend it 100%, it comes with a lightweight mat.
As pictured. It feels a lot more sturdy than most cat tents. I don't feel like this is going to collapse by accident or get bent somehow. Once you snap the cable ties keeping it flat, it pops into shape. The cushion is perfectly sized, the fabric and stitching feels like good quality. I'm pleasantly surprised by this, given aliexpress' track record sometimes.
Excellent
My big cat is very comfortable, very easy to assemble, good quality textile material, he is happy in his cat condo.
My cat really slept well yesterday in this cage and it love it very well i would like to order more for my cat
This was really awesome made very great quality i absolutely loved it unfortunately i brought the wrong size but seller was very kind and easy to deal with and offered the refund straightaway thank you so much
Top product! Kat is very pleased with it!
The house is wonderful, just like in the photo. The cat liked it. It is twisted there. Should have bought one size larger.