SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of furballmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love that it squeaks! made good!
My dog has really enjoyed it; it hasn't even lasted one session!! He loves it, and the sound it makes is not typical of all of them... I really liked it, and it arrived very quickly.
Very good! got it as a gift for my four-year-old dog. He loved it!
Extremely well-made and beautiful. The tip with the "filter" has a whistle and is harder, which makes them prefer to chew that part, giving it a hilarious appearance.
Not super tough but hilarious dog toy!
My dog really likes it; he’s been playing with it. Most 5 stars
Hilarious! They squeak! cigarettes are smaller than they look in pictures but still great
My best purchase this year 😄 The toys themselves are small in size; they fit my Jack Russell perfectly. The dog immediately got interested, played with them, chewed on them, and carried them everywhere. There's a squeaker inside. Delivery took 2 weeks.
It's a cute enough toy, well-made, and squeaks nicely. wouldn't last long against a big dog that chews everything but ok for a smaller dogs or those that don't chew toys
I love this toy and so does my dog! It's hilarious, and she likes it when. I put the smokes back into the case so she can pull them out again. Great toy, and I think I'm going to buy another pack haha!
Definitely.nworth the price , my dog loves this toy and she constantly plays with it
Excellent transaction, thanks!
The item was delivered earlier today. Was in good condition
My dogs love it and it’s will too
Friend’s dog liked it
Looks good for now but can’t wait to give it to my dogs for christmas
Its gonna be a crazy present for my friends. And the cigarettes are squeaky
Girlfriend loved for her pup
A little smaller than i thought but it is funny and it squeaks
Very good very good very good very good very good very good
Faster than expected delivery! The toy is smaller per total than expected but very fun and it has even a squeaky sound for dogs :))) very cool
The dogs both love them. They squeek too they both were more interested in the furry ash end more. Totally worth it. We are a smoke free family but now the dogs have a habit
Looks good. Haven't given it to my dog yet, but i'm sure he'll love it.
Super cute it’s a gift and i really hope they like!
My 7lb dog loves it :)
Great toy for the dog
Soo cute they make funny sounds
my dog thinks it's great 😁
Super nice dog toy. My Poodle loves it. There's a treat in the box, which makes playing even more fun. Robust quality, as pictured, fast delivery. I can recommend it.
Good toy that your dog will proabaly rip up in 3 days
My dog loves it
Arrived as pictured. I bought these for my cat and she likes them.
Great quality, reasonable price
Honestly good quality, dogs love them!
They are super cute, and on top of that, the cigars for the dogs' entertainment are hilarious. I loved them, seller highly recommended, super fast shipping.
Super fun toy!