SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of furballmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The central part is too small for a chihuahua.
Warm. But a bit small
Very small my dog not want to go there
Too small for a maltese, she only like it because she feels like it's a pillow for her
soft. pleasant
Super, buy the right size
it's very nice.
Good quality cribs. I ordered 2 in different colors. I put them in small houses. My Sphynx cats are very happy. They feel soft and warm
Good product
They are a bit small but they are soft and very nice.
Fast shipping. Item exactly as described and pictured.
It comes in a vacuum bag but after a while it's perfect.
Excellent product, goods as described, perfectly sized! Beautiful pet bed! Fast delivery, nicely packaged! Reliable seller! Thank you, I will order again! Aliexpress is one of the best platforms when it comes to online shopping! Reliable and safe. Thank you.
Needs some time to get used to but arrived quickly and in good condition.
The pillow arrived compressed by vacuum in a flat disc. However, after opening the package, it literally regained its shape within a few minutes and looks great. Unfortunately, in reality, its diameter is smaller than stated. The "40x40" model is actually approximately 35x37cm. Suitable for tiny pocket-sized dog breeds, but this pillow is too small for an adult cat.
excellent product..my cat loves it
A little small... But well made
I bought this for my cat but it's too small. I wanted to give her time with it, since sometimes cats like smaller places lol. I wanted to exchange it beings she's never even touched it. So needless to say it's a waste of money
super nice, warm and of good quality, my cat loves it, good purchase, I recommend it
Very good
Kittens love them. Wash really easily!
correct according to the photos in the listing. take the medium size for cats, otherwise it will be small for them.
good quality
The cushion matches the description. The cat immediately liked the new bed. Please note that the top cover covers less than two-thirds of the cushion: don't expect it to be fully enclosed.
sleeping on the top.
Very nice, thank you.
Everything is fine.
Very cute
The product arrived in good condition and before the indicated time, it is just as described in the description, very pleasant to the touch, thank you very much.
My cat ignore it ... dont like it 😂 😂 😂
my sphynx cats love it
The product arrived today with fast delivery, well-packaged and in excellent condition. It looks high-quality just as described on the website, works properly and looks beautiful and meticulous. I am very satisfied with the purchase and the service; everything went smoothly without any issues. I will definitely recommend and would be happy to order again in the future.
Sometimes inside, sometimes on top, my dog and the cat adopt it, very soft.
My dog loved it.
Very comfortable and warm. 60 cm for a slightly large Yorkshire is very good.
Perfect! The bed is really warm, soft and cozy. I took the smallest size and it fits my 3kg dog ❤️
Cap is too hard i think. Foam, the rest is good
Worthy of recommendation, everything matches the description.
My cats liked it. I chose the large size. I think it's enough for both of them, used to sleeping close together.
My 2 sphinx cats loved them instantly! I will repeat this item!
Beautiful big cat bed for my big cat, i took size medium which is sufficiently big enough for my cat. Colour is the same as advertised on aliexpress which is perfect. Warm and fluffy and easy to clean.
It's small for a cat at home.
I loved it; it looks and feels of good quality. 😍 It's perfect for my fox terrier.
Very cute, my dachshund loves it
Excellent product that matches the description. My cat loved it immediately.
Definitely soft and plush, but even though i got the large, it was smaller than i thought and didn't really stand up like in the picture. However, my cat loves it and just sleeps on it flat like a soft, friendly cushion. Initially, with some help from me lifting the top up, she crawled inside it and loved it. But it has lain flat since and she sleeps on top.
Everything is fine.
Pet bed, good size for a cat. It has a pleasant fur and is very warm. Perfect for winter.
The top part is made of very thin material. I bought it for our chronically ill cat who always feels cold. I'm curious to see what he thinks of it.
Thanks. All rankings five stars. Looks like it is very confortável, adopted by the cat has if it was the only bed availiable. We like it a kit ! !
The small size is really small, it's not 40cm, but my cat still liked it.
Everything is as described, I am satisfied with the purchases and the shipment that arrived very quickly. I definitely recommend the seller and will buy more and more in the future, thank you seller.
Super hot and better quality than I expected, my little cat is still deciding whether to enter or not.
Well made. Does not feel or smell weird. Dog liked it right away!
It's pretty, fluffy, and warm. The problem is that it's too small for my cats; it's ideal for babies, but for a 5-kilogram cat, order the larger one.
Great size, excellent. 🌹 💞 ❤️ 💞 💗
Arrived very quickly. My cat liked it and it is as i expected it to be. Very soft. My cat is medium sized and i ordered m. i think i could have ordered one a bit bigger though.
Super soft bed and exactly like the advertisement. My cats still don't understand that it's a bed to sleep in.
my dog likes it. when it's cold she hides there. The quality is acceptable. I recommend the seller. Thank you.
I don’t know what to do with myself anymore i just want to be able to be with you and be with you i don’t know
The quality is excellent. Super delivery. You can order.
a little small but everything is fine
Beautiful soft bed
All good my cat loves it